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CRM 2025 Mock
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CRM 2025 Mock
Which of the following management functions is defined as establishing organizational goals and determining the most effective ways to achieve them?
Planning and decision making.
Organizing.
Controlling.
Leading.
Peter F. Drucker defined management in a comprehensive way, stating that it is a 'multipurpose organ that manages a business, manages managers, manages workers and work.' Who is credited with this definition?
Peter F. Drucker.
F. W. Taylor.
Mary Parker Follet.
Harold Koontz.
Identify the management theorist who defined management as 'the art of getting things done through others and with formally organized groups.' :
F. W. Taylor.
Henry Mintzberg.
Henry Fayol.
Mary Parker Follet.
What is a key characteristic of the classical management perspective?
Viewed workers as the same as managers.
Ignored rationality in favour of human relations.
Recognized environmental influences.
Relied heavily on self-interest concepts.
Why is understanding historical perspectives considered valuable for executives?
Provides a context in which to interpret problems.
All are correct.
Helps managers learn from the mistakes of others.
Provides patterns which may occur.
Which individual is known for developing the first car called the 'Quadricycle'?
Henry Ford.
Henry P. Tourne.
Robert L. Kartze.
Charles Babbage.
What was the primary conclusion drawn from most early interpretations of the Hawthorne studies?
Supported Frederick W. Taylor’s scientific management.
Pointed to human relations as the best explanation for increased output.
Pointed to the importance of illumination in affecting productivity.
Agreed that money was the cause of increased output.
Which of the following is considered an important contingency that management must take into account?
Organization size.
All are correct.
Production technology.
Culture.
What primarily activates motives in individuals?
Thoughts.
All are correct.
Internal physiological states.
External cues.
The concept of hygiene factors is associated with which of the following motivation theorists?
Douglas McGregor.
Abraham Maslow.
Frederick Herzberg.
D.C. McClelland.
Which of the following is NOT a core belief of the Expectancy theory of motivation?
Performance outcome.
Efficient outcome.
Valence.
Effort performance.
What type of control is implemented by a manager before the actual work process begins?
Screening control.
Concurrent control.
Post-action control.
Feed-forward control.
What term describes the tendency of planning to create inflexibility within an organization's administration?
Expensive.
Misdirected planning.
Rigidity.
Time consuming.
Which of the following is NOT typically considered a decision-making tool?
Payoff matrix.
Optimizing.
Queuing model.
Probability theory.
What is the term for a decision strategy where management selects the absolute best possible solution to a problem?
Maximax.
Maximum.
Satisfying.
Optimizing.
Which type of organizational strategy involves making little or no significant changes?
Defensive.
Stability.
Corporate.
Growth.
With which type of competitive strategies is Michael Porter primarily associated?
Cost leadership, differentiation, focus.
Focus, cost leadership, BCG matrix.
Cost leadership, product life cycle, focus strategy.
Differentiation, focus, BCG matrix.
Which organizational structure groups departments based on the different products the organization offers?
Matrix structure.
Product-based structure.
Functional structure.
Market-based structure.
All of the following are generally considered forms of a cost-based approach to pricing EXCEPT:
Break-even analysis.
Going-rate pricing.
Target profit pricing.
Cost-plus pricing.
Which production system is typically used to manufacture standardized products in large volumes, such as books, clothes, and toothpaste?
Line production.
Job production.
Continuous production.
Batch production.
Which of the following represents a modern technological advancement in manufacturing?
Flexible manufacturing.
Just-in-time manufacturing.
Computer automated manufacturing.
World class manufacturing.
Which manufacturing system focuses on producing the precise quantity of the right items at the exact time they are needed?
Just-in-time manufacturing.
Flexible manufacturing.
World class manufacturing.
Computer aided manufacturing.
How can coordination in organizations be best characterized in today's context?
Organization design.
Size of the organization.
Direct personal contact.
Operation plans.
What is considered the most fundamental challenge in achieving effective coordination within an organization?
Leadership.
Diverse activities.
Conflicts of interest.
Resistance to change.
Assuming no safety stock, what is the reorder point (R) for an item with an average daily demand of 50 units and a lead time of 10 days, given a current inventory of 625 units?
715.
500.
450.
550.
To which of the following inventory systems is the Pareto principle (80/20 rule) most effectively applied?
EOQ.
ABC classification.
Fixed-order quantity.
Fixed-time periods.
Management by Objectives (MBO) often incorporates which method for evaluating the validity of objectives?
PEST.
PERT.
SWOT.
SMART.
Regarding procedural aspects, which of the following is NOT a typical characteristic of a right?
Stability.
Flexibility.
Based on facts.
Objectivity.
Which viewpoint asserts that the primary goal of a business is to maximize profits for its owners?
Stakeholders.
Traditional.
Consensus.
Economic.
What term describes a general guideline for the actions or decisions of people within an organization?
Mission.
Vision.
Objectives.
Policies.
What is the crucial element in determining the effectiveness of communication?
Decoding.
Feedback.
Noise.
Message.
Job instructions, job descriptions, organizational policies, employee performance feedback, and information about company goals are examples of which type of communication channel?
Downward communication.
Vertical communication.
External communication.
Upward communication.
Managers and supervisors are typically considered examples of which type of leaders?
Charismatic leaders.
Functional leaders.
Traditional leaders.
Appointed leaders.
What is the term for the legitimate power to perform or give commands?
Responsibility.
Control.
Power.
Authority.
Which leadership theory is associated with Robert Blake and Jane Mouton?
Contingency.
Managerial grid.
Behavioral.
Trait.
Which of the following statements is NOT a principle of the great man theory of leadership?
Leaders are born not made.
Great men rise up in times of crises.
A great leader is only great in certain situations.
We can learn from the biographies of great leaders.
In a traditional human resource management focus, providing opportunities for learning and skill development falls under which function?
Human resource planning.
Recruiting and placement.
Performance appraisal.
Training and development.
What does the term 'job enrichment' refer to in the context of job design?
Assigning additional activities to workers.
Moving workers from one job to the other.
Redesigning jobs of workers.
Value to jobs.
Which aspect of a job description typically outlines the individuals or groups you will interact with in your role?
Work with.
Collaborate with.
Report to.
Supervise.
A ... span of control typically leads to many levels of management, resulting in a ... organizational structure.
Wide; tall.
Narrow; flat.
Narrow; tall.
Wide; flat.
What term describes the concentration of decision-making authority at the upper levels of an organization's hierarchy?
Formalization.
Departmentalization.
Decentralization.
Centralization.
What is the term for an individual or a group of people assigned specific tasks within an organization?
Group.
Committees.
Team.
Task force.
What organizational concept refers to any modification made to some part of the organization?
Committee.
Change.
Span of control.
Staff authority.
Symbols, stories, heroes, rites, and rituals are all tangible examples of which aspect of organizational culture?
Visible culture.
Invisible culture.
Role culture.
Power culture.
What factor primarily shapes the culture of an organization?
Company founders.
Top management.
Stakeholders.
Employees.
The ... of a firm refers to the composition of its long-term funding sources and its capital structure.
Over-capitalization.
Market capitalization.
Capitalization.
Under-capitalization.
What is the price at which a bond is bought and sold in the stock exchange market called?
Redemption value.
Face value.
Market value.
Maturity value.
In finance, what is another term for 'working capital'?
Fixed assets.
Current assets.
Current assets minus current liabilities.
Total assets.
Which of the following financial statement items would NOT be included in the Balance Sheet?
Cash.
Account receivable.
Account payable.
Sales.
What is the term for a private network within an organization that uses internet technologies and protocols to share information internally?
Intranet.
Homepage.
Extranet.
Internet.