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CRM 2025 Mock
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CRM 2025 Mock
Which of the following management functions is defined as establishing organizational goals and determining the most effective ways to achieve them?
Leading.
Controlling.
Planning and decision making.
Organizing.
Peter F. Drucker defined management in a comprehensive way, stating that it is a 'multipurpose organ that manages a business, manages managers, manages workers and work.' Who is credited with this definition?
Mary Parker Follet.
F. W. Taylor.
Harold Koontz.
Peter F. Drucker.
Identify the management theorist who defined management as 'the art of getting things done through others and with formally organized groups.' :
Mary Parker Follet.
Henry Fayol.
F. W. Taylor.
Henry Mintzberg.
What is a key characteristic of the classical management perspective?
Recognized environmental influences.
Ignored rationality in favour of human relations.
Viewed workers as the same as managers.
Relied heavily on self-interest concepts.
Why is understanding historical perspectives considered valuable for executives?
Provides a context in which to interpret problems.
Helps managers learn from the mistakes of others.
All are correct.
Provides patterns which may occur.
Which individual is known for developing the first car called the 'Quadricycle'?
Charles Babbage.
Robert L. Kartze.
Henry Ford.
Henry P. Tourne.
What was the primary conclusion drawn from most early interpretations of the Hawthorne studies?
Agreed that money was the cause of increased output.
Supported Frederick W. Taylor’s scientific management.
Pointed to human relations as the best explanation for increased output.
Pointed to the importance of illumination in affecting productivity.
Which of the following is considered an important contingency that management must take into account?
Culture.
Organization size.
Production technology.
All are correct.
What primarily activates motives in individuals?
All are correct.
External cues.
Thoughts.
Internal physiological states.
The concept of hygiene factors is associated with which of the following motivation theorists?
Abraham Maslow.
D.C. McClelland.
Douglas McGregor.
Frederick Herzberg.
Which of the following is NOT a core belief of the Expectancy theory of motivation?
Performance outcome.
Valence.
Efficient outcome.
Effort performance.
What type of control is implemented by a manager before the actual work process begins?
Concurrent control.
Screening control.
Post-action control.
Feed-forward control.
What term describes the tendency of planning to create inflexibility within an organization's administration?
Misdirected planning.
Expensive.
Time consuming.
Rigidity.
Which of the following is NOT typically considered a decision-making tool?
Probability theory.
Payoff matrix.
Optimizing.
Queuing model.
What is the term for a decision strategy where management selects the absolute best possible solution to a problem?
Optimizing.
Satisfying.
Maximum.
Maximax.
Which type of organizational strategy involves making little or no significant changes?
Stability.
Growth.
Defensive.
Corporate.
With which type of competitive strategies is Michael Porter primarily associated?
Cost leadership, differentiation, focus.
Cost leadership, product life cycle, focus strategy.
Focus, cost leadership, BCG matrix.
Differentiation, focus, BCG matrix.
Which organizational structure groups departments based on the different products the organization offers?
Functional structure.
Market-based structure.
Matrix structure.
Product-based structure.
All of the following are generally considered forms of a cost-based approach to pricing EXCEPT:
Break-even analysis.
Target profit pricing.
Cost-plus pricing.
Going-rate pricing.
Which production system is typically used to manufacture standardized products in large volumes, such as books, clothes, and toothpaste?
Batch production.
Continuous production.
Job production.
Line production.
Which of the following represents a modern technological advancement in manufacturing?
World class manufacturing.
Computer automated manufacturing.
Flexible manufacturing.
Just-in-time manufacturing.
Which manufacturing system focuses on producing the precise quantity of the right items at the exact time they are needed?
Flexible manufacturing.
Just-in-time manufacturing.
Computer aided manufacturing.
World class manufacturing.
How can coordination in organizations be best characterized in today's context?
Organization design.
Size of the organization.
Direct personal contact.
Operation plans.
What is considered the most fundamental challenge in achieving effective coordination within an organization?
Resistance to change.
Leadership.
Diverse activities.
Conflicts of interest.
Assuming no safety stock, what is the reorder point (R) for an item with an average daily demand of 50 units and a lead time of 10 days, given a current inventory of 625 units?
550.
500.
715.
450.
To which of the following inventory systems is the Pareto principle (80/20 rule) most effectively applied?
ABC classification.
Fixed-order quantity.
Fixed-time periods.
EOQ.
Management by Objectives (MBO) often incorporates which method for evaluating the validity of objectives?
PERT.
SMART.
PEST.
SWOT.
Regarding procedural aspects, which of the following is NOT a typical characteristic of a right?
Objectivity.
Stability.
Based on facts.
Flexibility.
Which viewpoint asserts that the primary goal of a business is to maximize profits for its owners?
Stakeholders.
Economic.
Traditional.
Consensus.
What term describes a general guideline for the actions or decisions of people within an organization?
Policies.
Vision.
Objectives.
Mission.
What is the crucial element in determining the effectiveness of communication?
Feedback.
Decoding.
Message.
Noise.
Job instructions, job descriptions, organizational policies, employee performance feedback, and information about company goals are examples of which type of communication channel?
Downward communication.
Vertical communication.
Upward communication.
External communication.
Managers and supervisors are typically considered examples of which type of leaders?
Functional leaders.
Appointed leaders.
Charismatic leaders.
Traditional leaders.
What is the term for the legitimate power to perform or give commands?
Responsibility.
Power.
Control.
Authority.
Which leadership theory is associated with Robert Blake and Jane Mouton?
Managerial grid.
Behavioral.
Trait.
Contingency.
Which of the following statements is NOT a principle of the great man theory of leadership?
Leaders are born not made.
We can learn from the biographies of great leaders.
Great men rise up in times of crises.
A great leader is only great in certain situations.
In a traditional human resource management focus, providing opportunities for learning and skill development falls under which function?
Human resource planning.
Training and development.
Performance appraisal.
Recruiting and placement.
What does the term 'job enrichment' refer to in the context of job design?
Value to jobs.
Moving workers from one job to the other.
Redesigning jobs of workers.
Assigning additional activities to workers.
Which aspect of a job description typically outlines the individuals or groups you will interact with in your role?
Supervise.
Collaborate with.
Report to.
Work with.
A ... span of control typically leads to many levels of management, resulting in a ... organizational structure.
Wide; tall.
Wide; flat.
Narrow; flat.
Narrow; tall.
What term describes the concentration of decision-making authority at the upper levels of an organization's hierarchy?
Formalization.
Departmentalization.
Decentralization.
Centralization.
What is the term for an individual or a group of people assigned specific tasks within an organization?
Team.
Committees.
Task force.
Group.
What organizational concept refers to any modification made to some part of the organization?
Change.
Committee.
Span of control.
Staff authority.
Symbols, stories, heroes, rites, and rituals are all tangible examples of which aspect of organizational culture?
Role culture.
Invisible culture.
Power culture.
Visible culture.
What factor primarily shapes the culture of an organization?
Company founders.
Stakeholders.
Top management.
Employees.
The ... of a firm refers to the composition of its long-term funding sources and its capital structure.
Over-capitalization.
Market capitalization.
Capitalization.
Under-capitalization.
What is the price at which a bond is bought and sold in the stock exchange market called?
Maturity value.
Market value.
Face value.
Redemption value.
In finance, what is another term for 'working capital'?
Total assets.
Current assets.
Fixed assets.
Current assets minus current liabilities.
Which of the following financial statement items would NOT be included in the Balance Sheet?
Account receivable.
Sales.
Account payable.
Cash.
What is the term for a private network within an organization that uses internet technologies and protocols to share information internally?
Extranet.
Internet.
Intranet.
Homepage.