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CRM 2025 Mock
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CRM 2025 Mock
Which of the following management functions is defined as establishing organizational goals and determining the most effective ways to achieve them?
Controlling.
Planning and decision making.
Leading.
Organizing.
Peter F. Drucker defined management in a comprehensive way, stating that it is a 'multipurpose organ that manages a business, manages managers, manages workers and work.' Who is credited with this definition?
Peter F. Drucker.
Mary Parker Follet.
Harold Koontz.
F. W. Taylor.
Identify the management theorist who defined management as 'the art of getting things done through others and with formally organized groups.' :
Henry Fayol.
F. W. Taylor.
Mary Parker Follet.
Henry Mintzberg.
What is a key characteristic of the classical management perspective?
Relied heavily on self-interest concepts.
Viewed workers as the same as managers.
Recognized environmental influences.
Ignored rationality in favour of human relations.
Why is understanding historical perspectives considered valuable for executives?
Provides patterns which may occur.
Provides a context in which to interpret problems.
All are correct.
Helps managers learn from the mistakes of others.
Which individual is known for developing the first car called the 'Quadricycle'?
Henry P. Tourne.
Henry Ford.
Robert L. Kartze.
Charles Babbage.
What was the primary conclusion drawn from most early interpretations of the Hawthorne studies?
Pointed to human relations as the best explanation for increased output.
Supported Frederick W. Taylor’s scientific management.
Agreed that money was the cause of increased output.
Pointed to the importance of illumination in affecting productivity.
Which of the following is considered an important contingency that management must take into account?
All are correct.
Production technology.
Culture.
Organization size.
What primarily activates motives in individuals?
External cues.
All are correct.
Thoughts.
Internal physiological states.
The concept of hygiene factors is associated with which of the following motivation theorists?
Abraham Maslow.
Douglas McGregor.
Frederick Herzberg.
D.C. McClelland.
Which of the following is NOT a core belief of the Expectancy theory of motivation?
Performance outcome.
Efficient outcome.
Valence.
Effort performance.
What type of control is implemented by a manager before the actual work process begins?
Concurrent control.
Screening control.
Feed-forward control.
Post-action control.
What term describes the tendency of planning to create inflexibility within an organization's administration?
Time consuming.
Expensive.
Misdirected planning.
Rigidity.
Which of the following is NOT typically considered a decision-making tool?
Queuing model.
Optimizing.
Probability theory.
Payoff matrix.
What is the term for a decision strategy where management selects the absolute best possible solution to a problem?
Maximax.
Maximum.
Satisfying.
Optimizing.
Which type of organizational strategy involves making little or no significant changes?
Stability.
Corporate.
Growth.
Defensive.
With which type of competitive strategies is Michael Porter primarily associated?
Cost leadership, differentiation, focus.
Differentiation, focus, BCG matrix.
Focus, cost leadership, BCG matrix.
Cost leadership, product life cycle, focus strategy.
Which organizational structure groups departments based on the different products the organization offers?
Matrix structure.
Product-based structure.
Functional structure.
Market-based structure.
All of the following are generally considered forms of a cost-based approach to pricing EXCEPT:
Going-rate pricing.
Break-even analysis.
Cost-plus pricing.
Target profit pricing.
Which production system is typically used to manufacture standardized products in large volumes, such as books, clothes, and toothpaste?
Line production.
Batch production.
Continuous production.
Job production.
Which of the following represents a modern technological advancement in manufacturing?
Flexible manufacturing.
Computer automated manufacturing.
Just-in-time manufacturing.
World class manufacturing.
Which manufacturing system focuses on producing the precise quantity of the right items at the exact time they are needed?
Just-in-time manufacturing.
Computer aided manufacturing.
Flexible manufacturing.
World class manufacturing.
How can coordination in organizations be best characterized in today's context?
Operation plans.
Size of the organization.
Direct personal contact.
Organization design.
What is considered the most fundamental challenge in achieving effective coordination within an organization?
Diverse activities.
Conflicts of interest.
Resistance to change.
Leadership.
Assuming no safety stock, what is the reorder point (R) for an item with an average daily demand of 50 units and a lead time of 10 days, given a current inventory of 625 units?
715.
550.
450.
500.
To which of the following inventory systems is the Pareto principle (80/20 rule) most effectively applied?
ABC classification.
Fixed-time periods.
Fixed-order quantity.
EOQ.
Management by Objectives (MBO) often incorporates which method for evaluating the validity of objectives?
PERT.
PEST.
SWOT.
SMART.
Regarding procedural aspects, which of the following is NOT a typical characteristic of a right?
Objectivity.
Stability.
Flexibility.
Based on facts.
Which viewpoint asserts that the primary goal of a business is to maximize profits for its owners?
Consensus.
Traditional.
Economic.
Stakeholders.
What term describes a general guideline for the actions or decisions of people within an organization?
Policies.
Objectives.
Vision.
Mission.
What is the crucial element in determining the effectiveness of communication?
Feedback.
Noise.
Message.
Decoding.
Job instructions, job descriptions, organizational policies, employee performance feedback, and information about company goals are examples of which type of communication channel?
Vertical communication.
Upward communication.
External communication.
Downward communication.
Managers and supervisors are typically considered examples of which type of leaders?
Charismatic leaders.
Functional leaders.
Appointed leaders.
Traditional leaders.
What is the term for the legitimate power to perform or give commands?
Authority.
Responsibility.
Control.
Power.
Which leadership theory is associated with Robert Blake and Jane Mouton?
Contingency.
Behavioral.
Managerial grid.
Trait.
Which of the following statements is NOT a principle of the great man theory of leadership?
We can learn from the biographies of great leaders.
Great men rise up in times of crises.
A great leader is only great in certain situations.
Leaders are born not made.
In a traditional human resource management focus, providing opportunities for learning and skill development falls under which function?
Training and development.
Performance appraisal.
Human resource planning.
Recruiting and placement.
What does the term 'job enrichment' refer to in the context of job design?
Moving workers from one job to the other.
Redesigning jobs of workers.
Value to jobs.
Assigning additional activities to workers.
Which aspect of a job description typically outlines the individuals or groups you will interact with in your role?
Report to.
Supervise.
Work with.
Collaborate with.
A ... span of control typically leads to many levels of management, resulting in a ... organizational structure.
Narrow; tall.
Wide; tall.
Narrow; flat.
Wide; flat.
What term describes the concentration of decision-making authority at the upper levels of an organization's hierarchy?
Departmentalization.
Formalization.
Decentralization.
Centralization.
What is the term for an individual or a group of people assigned specific tasks within an organization?
Team.
Group.
Task force.
Committees.
What organizational concept refers to any modification made to some part of the organization?
Change.
Committee.
Span of control.
Staff authority.
Symbols, stories, heroes, rites, and rituals are all tangible examples of which aspect of organizational culture?
Role culture.
Power culture.
Visible culture.
Invisible culture.
What factor primarily shapes the culture of an organization?
Employees.
Company founders.
Stakeholders.
Top management.
The ... of a firm refers to the composition of its long-term funding sources and its capital structure.
Capitalization.
Market capitalization.
Under-capitalization.
Over-capitalization.
What is the price at which a bond is bought and sold in the stock exchange market called?
Maturity value.
Market value.
Redemption value.
Face value.
In finance, what is another term for 'working capital'?
Fixed assets.
Total assets.
Current assets minus current liabilities.
Current assets.
Which of the following financial statement items would NOT be included in the Balance Sheet?
Account receivable.
Account payable.
Sales.
Cash.
What is the term for a private network within an organization that uses internet technologies and protocols to share information internally?
Intranet.
Extranet.
Homepage.
Internet.