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CRM 2025 Mock
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CRM 2025 Mock
Which of the following management functions is defined as establishing organizational goals and determining the most effective ways to achieve them?
Controlling.
Planning and decision making.
Organizing.
Leading.
Peter F. Drucker defined management in a comprehensive way, stating that it is a 'multipurpose organ that manages a business, manages managers, manages workers and work.' Who is credited with this definition?
Harold Koontz.
F. W. Taylor.
Peter F. Drucker.
Mary Parker Follet.
Identify the management theorist who defined management as 'the art of getting things done through others and with formally organized groups.' :
Henry Fayol.
Mary Parker Follet.
F. W. Taylor.
Henry Mintzberg.
What is a key characteristic of the classical management perspective?
Viewed workers as the same as managers.
Relied heavily on self-interest concepts.
Ignored rationality in favour of human relations.
Recognized environmental influences.
Why is understanding historical perspectives considered valuable for executives?
Provides patterns which may occur.
All are correct.
Provides a context in which to interpret problems.
Helps managers learn from the mistakes of others.
Which individual is known for developing the first car called the 'Quadricycle'?
Charles Babbage.
Henry Ford.
Henry P. Tourne.
Robert L. Kartze.
What was the primary conclusion drawn from most early interpretations of the Hawthorne studies?
Agreed that money was the cause of increased output.
Pointed to the importance of illumination in affecting productivity.
Pointed to human relations as the best explanation for increased output.
Supported Frederick W. Taylor’s scientific management.
Which of the following is considered an important contingency that management must take into account?
All are correct.
Culture.
Production technology.
Organization size.
What primarily activates motives in individuals?
External cues.
Thoughts.
Internal physiological states.
All are correct.
The concept of hygiene factors is associated with which of the following motivation theorists?
D.C. McClelland.
Abraham Maslow.
Douglas McGregor.
Frederick Herzberg.
Which of the following is NOT a core belief of the Expectancy theory of motivation?
Efficient outcome.
Valence.
Performance outcome.
Effort performance.
What type of control is implemented by a manager before the actual work process begins?
Screening control.
Feed-forward control.
Post-action control.
Concurrent control.
What term describes the tendency of planning to create inflexibility within an organization's administration?
Expensive.
Misdirected planning.
Time consuming.
Rigidity.
Which of the following is NOT typically considered a decision-making tool?
Queuing model.
Optimizing.
Probability theory.
Payoff matrix.
What is the term for a decision strategy where management selects the absolute best possible solution to a problem?
Satisfying.
Maximax.
Maximum.
Optimizing.
Which type of organizational strategy involves making little or no significant changes?
Stability.
Defensive.
Corporate.
Growth.
With which type of competitive strategies is Michael Porter primarily associated?
Focus, cost leadership, BCG matrix.
Cost leadership, differentiation, focus.
Differentiation, focus, BCG matrix.
Cost leadership, product life cycle, focus strategy.
Which organizational structure groups departments based on the different products the organization offers?
Matrix structure.
Market-based structure.
Product-based structure.
Functional structure.
All of the following are generally considered forms of a cost-based approach to pricing EXCEPT:
Going-rate pricing.
Target profit pricing.
Cost-plus pricing.
Break-even analysis.
Which production system is typically used to manufacture standardized products in large volumes, such as books, clothes, and toothpaste?
Job production.
Line production.
Continuous production.
Batch production.
Which of the following represents a modern technological advancement in manufacturing?
Flexible manufacturing.
World class manufacturing.
Just-in-time manufacturing.
Computer automated manufacturing.
Which manufacturing system focuses on producing the precise quantity of the right items at the exact time they are needed?
Flexible manufacturing.
World class manufacturing.
Computer aided manufacturing.
Just-in-time manufacturing.
How can coordination in organizations be best characterized in today's context?
Size of the organization.
Direct personal contact.
Operation plans.
Organization design.
What is considered the most fundamental challenge in achieving effective coordination within an organization?
Conflicts of interest.
Resistance to change.
Leadership.
Diverse activities.
Assuming no safety stock, what is the reorder point (R) for an item with an average daily demand of 50 units and a lead time of 10 days, given a current inventory of 625 units?
450.
500.
715.
550.
To which of the following inventory systems is the Pareto principle (80/20 rule) most effectively applied?
ABC classification.
Fixed-order quantity.
Fixed-time periods.
EOQ.
Management by Objectives (MBO) often incorporates which method for evaluating the validity of objectives?
PERT.
SMART.
SWOT.
PEST.
Regarding procedural aspects, which of the following is NOT a typical characteristic of a right?
Stability.
Based on facts.
Flexibility.
Objectivity.
Which viewpoint asserts that the primary goal of a business is to maximize profits for its owners?
Economic.
Stakeholders.
Traditional.
Consensus.
What term describes a general guideline for the actions or decisions of people within an organization?
Objectives.
Policies.
Vision.
Mission.
What is the crucial element in determining the effectiveness of communication?
Noise.
Message.
Feedback.
Decoding.
Job instructions, job descriptions, organizational policies, employee performance feedback, and information about company goals are examples of which type of communication channel?
Upward communication.
Vertical communication.
External communication.
Downward communication.
Managers and supervisors are typically considered examples of which type of leaders?
Traditional leaders.
Charismatic leaders.
Functional leaders.
Appointed leaders.
What is the term for the legitimate power to perform or give commands?
Authority.
Control.
Responsibility.
Power.
Which leadership theory is associated with Robert Blake and Jane Mouton?
Managerial grid.
Behavioral.
Trait.
Contingency.
Which of the following statements is NOT a principle of the great man theory of leadership?
We can learn from the biographies of great leaders.
Great men rise up in times of crises.
Leaders are born not made.
A great leader is only great in certain situations.
In a traditional human resource management focus, providing opportunities for learning and skill development falls under which function?
Performance appraisal.
Human resource planning.
Recruiting and placement.
Training and development.
What does the term 'job enrichment' refer to in the context of job design?
Assigning additional activities to workers.
Moving workers from one job to the other.
Redesigning jobs of workers.
Value to jobs.
Which aspect of a job description typically outlines the individuals or groups you will interact with in your role?
Supervise.
Collaborate with.
Work with.
Report to.
A ... span of control typically leads to many levels of management, resulting in a ... organizational structure.
Narrow; flat.
Wide; tall.
Narrow; tall.
Wide; flat.
What term describes the concentration of decision-making authority at the upper levels of an organization's hierarchy?
Centralization.
Departmentalization.
Decentralization.
Formalization.
What is the term for an individual or a group of people assigned specific tasks within an organization?
Team.
Group.
Task force.
Committees.
What organizational concept refers to any modification made to some part of the organization?
Committee.
Span of control.
Change.
Staff authority.
Symbols, stories, heroes, rites, and rituals are all tangible examples of which aspect of organizational culture?
Power culture.
Invisible culture.
Visible culture.
Role culture.
What factor primarily shapes the culture of an organization?
Top management.
Stakeholders.
Employees.
Company founders.
The ... of a firm refers to the composition of its long-term funding sources and its capital structure.
Over-capitalization.
Capitalization.
Market capitalization.
Under-capitalization.
What is the price at which a bond is bought and sold in the stock exchange market called?
Maturity value.
Market value.
Face value.
Redemption value.
In finance, what is another term for 'working capital'?
Total assets.
Current assets minus current liabilities.
Current assets.
Fixed assets.
Which of the following financial statement items would NOT be included in the Balance Sheet?
Account payable.
Cash.
Sales.
Account receivable.
What is the term for a private network within an organization that uses internet technologies and protocols to share information internally?
Intranet.
Internet.
Homepage.
Extranet.