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CRM 2025 Mock
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47/47 MCQs for:
CRM 2025 Mock
Which marketing philosophy suggests that consumers will purchase more products if aggressive sales techniques are employed?
Marketing concept.
Product concept.
Selling concept.
Production concept.
During which period in marketing history did companies primarily focus on selling their excess production to local intermediaries?
Marketing era.
Sales era.
Production era.
Simple trade era’.
Which of the following organizations in Cameroon operates without the primary goal of making a profit?
CDC.
MTN cameroun.
Bamenda general hospital.
Dangote cement company.
What term describes a comprehensive plan of action developed by a company to achieve its overall objectives?
Targeting.
C Tactics.
B Strategy.
A Segmentation.
For market segmentation to be effective, the identified segments must be able to be reached and served. This describes which requirement of effective segmentation?
Actionable.
Measurable.
Substantial.
Accessible.
Which controllable element of the marketing mix is primarily concerned with making products available to customers at the right time and place?
Price.
Product.
C Promotion.
Place.
What is a location, physical or virtual, where buyers and sellers interact to facilitate the exchange of goods and services?
Business market.
The market.
Business place.
Consumer market.
Consumers who, due to health reasons, will never purchase and use a company's product are classified as:
Relative non consumer.
Potential consumer.
Actual consumer.
Absolute non consumer.
In a population of 50,000 inhabitants, 30% do not consume the product 'mayor ice' due to limited income, and 10% will never consume it. What is the number of relative non-consumers?
35000 inhabitants.
A 15000 inhabitants.
20000 inhabitants.
5000 inhabitants.
What is the term for the degree to which a product meets or exceeds a consumer's expectations?
Product quality.
Satisfaction.
Quantity control.
Quality Control.
What is a non-physical offering from an organization called?
Service.
Goods.
Production.
Products.
What is the term for the situation where customers are dedicated to purchasing goods and services from specific retailers?
Committed Customer.
Customer Value.
Faithful customer.
Customer Loyalty.
Which stage in the product life cycle is characterized by low initial sales volume?
Growth stage.
Maturity Stage.
Introductory Stage.
Decline Stage.
Which category of products typically requires a high level of after-sales service?
Industrial Goods.
Shopping Goods.
Durable Goods.
Convenience good.
The purchasing power of a population is a factor that falls under which of the following broader categories?
Demographic factors.
Legal Factors.
Cultural Factors.
Economic Factors.
What is the term for the percentage of the total market for telecommunications controlled by MTN over a specific period?
Market Portion.
A.Market.
Market Share.
Market analysis.
The complete range of different product lines offered by Guinness Cameroon to the market is called its:
Product assortment.
Product width.
Product Mix.
Product Line.
What is the term for the total percentage of the market that a specific company's product occupies?
Industry.
Market share.
Firm.
Market.
If the total sales of the brewery industry are 50,000,000frs and Guinness Cameroon's sales are 15,000,000frs, what is Guinness's market share?
3,33%.
0.3%.
70%.
30%.
What is the fundamental internal force that drives an individual to make a purchase?
Motivation.
Want.
Motive.
Need.
What is a document that provides detailed information about a product?
A.Commercial document.
Booklet.
Product report.
Product analysis sheet.
Elements such as price, packaging, guarantee, accessibility, brand name, and color are all examples of:
Commercial characteristics.
Product sheet.
Technical characteristics.
Product report.
The name ADDIDAS given to a product line (t-shirts, caps, sneakers, etc.) to facilitate identification and differentiation from competitors is referred to as:
Brand.
Branding.
Product name.
Brand name.
The statement 'MIN everywhere you go' used by MTN Company to facilitate the promotion of its products is a:
Slogan.
B.logo.
TRADE name.
Promotion statement.
Individuals who purchase goods for their own personal use are called:
Consumers.
Firms.
Customera.
Lead.
When GUINNESS Cameroon uses its established brand name 'GUINNESS' on several of its different products, which branding strategy is it employing?
Brand extension.
D.Category extension.
Family branding.
Line extension.
What material is used by LES BOISSONS DU CAMEROUN to package its product '33' EXPORT?
Plastic bottles.
Cardboard papers.
Glass bottles.
Tins.
In the new product development process, what is the stage where a representation of a product idea, such as a picture or prototype, is shown to potential customers?
Business analysis.
Idea screening.
Idea generation.
Concept development and testing.
What are the words used by a salesperson in a commercial setting to address consumer doubts about a product's offerings and stimulate their interest in purchasing?
Argumentation.
Objection handling.
Sales knowledge.
Sales arguments.
What inventory management technique categorizes stock items into three classes based on their quantity and value?
20/8Q analysis.
FIFO technique.
EOQ technique.
ABC analysis.
What document enables the seller of property or goods to legally transfer ownership rights to the buyer?
Invoice.
A contract.
Sales deed.
Delivery order.
What is an area within a retail store characterized by low customer traffic called?
Peripheral zone.
Hot zone.
Ent zone.
Cold zone.
What is the shelf level where products frequently purchased by customers are typically placed?
Cap level.
Eye level.
Hand level.
Floor level.
Goods that are held in a warehouse awaiting demand from customers are called:
Stock.
By product.
Stock management.
Raw material.
Someone who shows interest in a company's product and possesses the necessary qualifications to become an actual buyer is referred to as a:
A customer.
A lead.
Sales person.
A prospect.
What mode of transportation involves the movement of goods and people using trains?
Railway transport.
Air transport.
Pipeline transport.
Road transport.
What is a formal request from a customer to a supplier, detailing the specifics of the desired goods or services?
A credit notes.
An invoice.
An order.
An inquiry.
What is an offer submitted by suppliers in response to a public announcement for the supply of a product or execution of a project?
Quotation.
Tender.
Invoice.
Catalogue.
What part of a brand cannot be spoken but is recognizable, such as a symbol or design?
Brand mark.
Trade mark.
Brand name.
Logo.
A promotional mix with the objective of informing, persuading, and convincing customers to purchase a firm's product is:
Advertising.
Sales promotion.
Personal selling.
Publicity.
Goods kept within an organization awaiting use or sale are called:
Material.
Items.
Equipment.
Goods.
What inventory management technique involves dividing stock items into two categories, often based on value or usage?
ABC.
WACAEE.
20/80.
WAC.
Which stage in the selling process involves the salesperson asking the prospect to make a purchase?
Handling objection.
Follow-up.
Sales presentation.
Closing the sales.
What is the process of identifying, anticipating, and profitably satisfying consumers’ needs and wants known as?
Selling concept.
Marketing concept.
Production concept.
Product concept.
Which of the following is a characteristic or feature of a product?
Brand loyalty.
Brand image.
brand sponsor.
competitors.
Which of the following describes the technical function of product conditioning?
Secure the product from breakage.
Adapts the quality of the product.
Facilitate product wastage.
Has direct contact with customers.
What is a product that a potential buyer is unaware of or does not actively seek out called?
Unsought product.
Industrial product.
Consumer product.
Tangible product.