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CRM 2025 Mock
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47/47 MCQs for:
CRM 2025 Mock
Which marketing philosophy suggests that consumers will purchase more products if aggressive sales techniques are employed?
Marketing concept.
Production concept.
Selling concept.
Product concept.
During which period in marketing history did companies primarily focus on selling their excess production to local intermediaries?
Production era.
Marketing era.
Sales era.
Simple trade era’.
Which of the following organizations in Cameroon operates without the primary goal of making a profit?
CDC.
Bamenda general hospital.
Dangote cement company.
MTN cameroun.
What term describes a comprehensive plan of action developed by a company to achieve its overall objectives?
B Strategy.
C Tactics.
A Segmentation.
Targeting.
For market segmentation to be effective, the identified segments must be able to be reached and served. This describes which requirement of effective segmentation?
Accessible.
Substantial.
Actionable.
Measurable.
Which controllable element of the marketing mix is primarily concerned with making products available to customers at the right time and place?
Place.
C Promotion.
Product.
Price.
What is a location, physical or virtual, where buyers and sellers interact to facilitate the exchange of goods and services?
Business place.
Consumer market.
Business market.
The market.
Consumers who, due to health reasons, will never purchase and use a company's product are classified as:
Actual consumer.
Relative non consumer.
Absolute non consumer.
Potential consumer.
In a population of 50,000 inhabitants, 30% do not consume the product 'mayor ice' due to limited income, and 10% will never consume it. What is the number of relative non-consumers?
20000 inhabitants.
35000 inhabitants.
A 15000 inhabitants.
5000 inhabitants.
What is the term for the degree to which a product meets or exceeds a consumer's expectations?
Satisfaction.
Quality Control.
Product quality.
Quantity control.
What is a non-physical offering from an organization called?
Service.
Production.
Goods.
Products.
What is the term for the situation where customers are dedicated to purchasing goods and services from specific retailers?
Faithful customer.
Committed Customer.
Customer Value.
Customer Loyalty.
Which stage in the product life cycle is characterized by low initial sales volume?
Maturity Stage.
Introductory Stage.
Decline Stage.
Growth stage.
Which category of products typically requires a high level of after-sales service?
Shopping Goods.
Convenience good.
Industrial Goods.
Durable Goods.
The purchasing power of a population is a factor that falls under which of the following broader categories?
Demographic factors.
Economic Factors.
Cultural Factors.
Legal Factors.
What is the term for the percentage of the total market for telecommunications controlled by MTN over a specific period?
Market Share.
A.Market.
Market analysis.
Market Portion.
The complete range of different product lines offered by Guinness Cameroon to the market is called its:
Product assortment.
Product Line.
Product width.
Product Mix.
What is the term for the total percentage of the market that a specific company's product occupies?
Industry.
Market.
Firm.
Market share.
If the total sales of the brewery industry are 50,000,000frs and Guinness Cameroon's sales are 15,000,000frs, what is Guinness's market share?
70%.
3,33%.
30%.
0.3%.
What is the fundamental internal force that drives an individual to make a purchase?
Motive.
Motivation.
Need.
Want.
What is a document that provides detailed information about a product?
A.Commercial document.
Product analysis sheet.
Product report.
Booklet.
Elements such as price, packaging, guarantee, accessibility, brand name, and color are all examples of:
Product report.
Commercial characteristics.
Product sheet.
Technical characteristics.
The name ADDIDAS given to a product line (t-shirts, caps, sneakers, etc.) to facilitate identification and differentiation from competitors is referred to as:
Product name.
Brand name.
Branding.
Brand.
The statement 'MIN everywhere you go' used by MTN Company to facilitate the promotion of its products is a:
B.logo.
Promotion statement.
TRADE name.
Slogan.
Individuals who purchase goods for their own personal use are called:
Consumers.
Customera.
Lead.
Firms.
When GUINNESS Cameroon uses its established brand name 'GUINNESS' on several of its different products, which branding strategy is it employing?
Line extension.
Brand extension.
Family branding.
D.Category extension.
What material is used by LES BOISSONS DU CAMEROUN to package its product '33' EXPORT?
Tins.
Glass bottles.
Plastic bottles.
Cardboard papers.
In the new product development process, what is the stage where a representation of a product idea, such as a picture or prototype, is shown to potential customers?
Idea generation.
Business analysis.
Idea screening.
Concept development and testing.
What are the words used by a salesperson in a commercial setting to address consumer doubts about a product's offerings and stimulate their interest in purchasing?
Sales arguments.
Objection handling.
Sales knowledge.
Argumentation.
What inventory management technique categorizes stock items into three classes based on their quantity and value?
EOQ technique.
ABC analysis.
20/8Q analysis.
FIFO technique.
What document enables the seller of property or goods to legally transfer ownership rights to the buyer?
A contract.
Sales deed.
Delivery order.
Invoice.
What is an area within a retail store characterized by low customer traffic called?
Hot zone.
Cold zone.
Peripheral zone.
Ent zone.
What is the shelf level where products frequently purchased by customers are typically placed?
Floor level.
Eye level.
Hand level.
Cap level.
Goods that are held in a warehouse awaiting demand from customers are called:
Raw material.
Stock.
Stock management.
By product.
Someone who shows interest in a company's product and possesses the necessary qualifications to become an actual buyer is referred to as a:
A customer.
A lead.
Sales person.
A prospect.
What mode of transportation involves the movement of goods and people using trains?
Railway transport.
Road transport.
Air transport.
Pipeline transport.
What is a formal request from a customer to a supplier, detailing the specifics of the desired goods or services?
An inquiry.
A credit notes.
An invoice.
An order.
What is an offer submitted by suppliers in response to a public announcement for the supply of a product or execution of a project?
Catalogue.
Invoice.
Tender.
Quotation.
What part of a brand cannot be spoken but is recognizable, such as a symbol or design?
Brand mark.
Brand name.
Trade mark.
Logo.
A promotional mix with the objective of informing, persuading, and convincing customers to purchase a firm's product is:
Advertising.
Personal selling.
Sales promotion.
Publicity.
Goods kept within an organization awaiting use or sale are called:
Material.
Items.
Goods.
Equipment.
What inventory management technique involves dividing stock items into two categories, often based on value or usage?
20/80.
WAC.
ABC.
WACAEE.
Which stage in the selling process involves the salesperson asking the prospect to make a purchase?
Handling objection.
Sales presentation.
Closing the sales.
Follow-up.
What is the process of identifying, anticipating, and profitably satisfying consumers’ needs and wants known as?
Production concept.
Selling concept.
Product concept.
Marketing concept.
Which of the following is a characteristic or feature of a product?
Brand image.
brand sponsor.
Brand loyalty.
competitors.
Which of the following describes the technical function of product conditioning?
Facilitate product wastage.
Has direct contact with customers.
Adapts the quality of the product.
Secure the product from breakage.
What is a product that a potential buyer is unaware of or does not actively seek out called?
Unsought product.
Consumer product.
Industrial product.
Tangible product.