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CRM 2025 Mock
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47/47 MCQs for:
CRM 2025 Mock
Which marketing philosophy suggests that consumers will purchase more products if aggressive sales techniques are employed?
Marketing concept.
Selling concept.
Production concept.
Product concept.
During which period in marketing history did companies primarily focus on selling their excess production to local intermediaries?
Production era.
Marketing era.
Simple trade era’.
Sales era.
Which of the following organizations in Cameroon operates without the primary goal of making a profit?
Bamenda general hospital.
MTN cameroun.
Dangote cement company.
CDC.
What term describes a comprehensive plan of action developed by a company to achieve its overall objectives?
Targeting.
A Segmentation.
C Tactics.
B Strategy.
For market segmentation to be effective, the identified segments must be able to be reached and served. This describes which requirement of effective segmentation?
Accessible.
Measurable.
Substantial.
Actionable.
Which controllable element of the marketing mix is primarily concerned with making products available to customers at the right time and place?
Product.
Price.
C Promotion.
Place.
What is a location, physical or virtual, where buyers and sellers interact to facilitate the exchange of goods and services?
The market.
Consumer market.
Business market.
Business place.
Consumers who, due to health reasons, will never purchase and use a company's product are classified as:
Actual consumer.
Potential consumer.
Absolute non consumer.
Relative non consumer.
In a population of 50,000 inhabitants, 30% do not consume the product 'mayor ice' due to limited income, and 10% will never consume it. What is the number of relative non-consumers?
A 15000 inhabitants.
5000 inhabitants.
20000 inhabitants.
35000 inhabitants.
What is the term for the degree to which a product meets or exceeds a consumer's expectations?
Quantity control.
Quality Control.
Satisfaction.
Product quality.
What is a non-physical offering from an organization called?
Production.
Goods.
Products.
Service.
What is the term for the situation where customers are dedicated to purchasing goods and services from specific retailers?
Faithful customer.
Committed Customer.
Customer Value.
Customer Loyalty.
Which stage in the product life cycle is characterized by low initial sales volume?
Growth stage.
Decline Stage.
Introductory Stage.
Maturity Stage.
Which category of products typically requires a high level of after-sales service?
Shopping Goods.
Durable Goods.
Industrial Goods.
Convenience good.
The purchasing power of a population is a factor that falls under which of the following broader categories?
Legal Factors.
Demographic factors.
Economic Factors.
Cultural Factors.
What is the term for the percentage of the total market for telecommunications controlled by MTN over a specific period?
Market Share.
Market analysis.
A.Market.
Market Portion.
The complete range of different product lines offered by Guinness Cameroon to the market is called its:
Product Line.
Product Mix.
Product assortment.
Product width.
What is the term for the total percentage of the market that a specific company's product occupies?
Market.
Firm.
Market share.
Industry.
If the total sales of the brewery industry are 50,000,000frs and Guinness Cameroon's sales are 15,000,000frs, what is Guinness's market share?
0.3%.
30%.
70%.
3,33%.
What is the fundamental internal force that drives an individual to make a purchase?
Need.
Want.
Motivation.
Motive.
What is a document that provides detailed information about a product?
A.Commercial document.
Product analysis sheet.
Booklet.
Product report.
Elements such as price, packaging, guarantee, accessibility, brand name, and color are all examples of:
Product report.
Commercial characteristics.
Product sheet.
Technical characteristics.
The name ADDIDAS given to a product line (t-shirts, caps, sneakers, etc.) to facilitate identification and differentiation from competitors is referred to as:
Branding.
Brand name.
Product name.
Brand.
The statement 'MIN everywhere you go' used by MTN Company to facilitate the promotion of its products is a:
Slogan.
TRADE name.
B.logo.
Promotion statement.
Individuals who purchase goods for their own personal use are called:
Consumers.
Lead.
Customera.
Firms.
When GUINNESS Cameroon uses its established brand name 'GUINNESS' on several of its different products, which branding strategy is it employing?
Line extension.
Family branding.
D.Category extension.
Brand extension.
What material is used by LES BOISSONS DU CAMEROUN to package its product '33' EXPORT?
Glass bottles.
Cardboard papers.
Tins.
Plastic bottles.
In the new product development process, what is the stage where a representation of a product idea, such as a picture or prototype, is shown to potential customers?
Idea generation.
Business analysis.
Concept development and testing.
Idea screening.
What are the words used by a salesperson in a commercial setting to address consumer doubts about a product's offerings and stimulate their interest in purchasing?
Sales arguments.
Argumentation.
Objection handling.
Sales knowledge.
What inventory management technique categorizes stock items into three classes based on their quantity and value?
ABC analysis.
FIFO technique.
20/8Q analysis.
EOQ technique.
What document enables the seller of property or goods to legally transfer ownership rights to the buyer?
Invoice.
Delivery order.
A contract.
Sales deed.
What is an area within a retail store characterized by low customer traffic called?
Ent zone.
Cold zone.
Hot zone.
Peripheral zone.
What is the shelf level where products frequently purchased by customers are typically placed?
Floor level.
Hand level.
Eye level.
Cap level.
Goods that are held in a warehouse awaiting demand from customers are called:
Stock.
Stock management.
By product.
Raw material.
Someone who shows interest in a company's product and possesses the necessary qualifications to become an actual buyer is referred to as a:
Sales person.
A customer.
A prospect.
A lead.
What mode of transportation involves the movement of goods and people using trains?
Road transport.
Pipeline transport.
Railway transport.
Air transport.
What is a formal request from a customer to a supplier, detailing the specifics of the desired goods or services?
An invoice.
An order.
A credit notes.
An inquiry.
What is an offer submitted by suppliers in response to a public announcement for the supply of a product or execution of a project?
Quotation.
Tender.
Invoice.
Catalogue.
What part of a brand cannot be spoken but is recognizable, such as a symbol or design?
Trade mark.
Logo.
Brand name.
Brand mark.
A promotional mix with the objective of informing, persuading, and convincing customers to purchase a firm's product is:
Personal selling.
Advertising.
Sales promotion.
Publicity.
Goods kept within an organization awaiting use or sale are called:
Equipment.
Material.
Goods.
Items.
What inventory management technique involves dividing stock items into two categories, often based on value or usage?
ABC.
WACAEE.
WAC.
20/80.
Which stage in the selling process involves the salesperson asking the prospect to make a purchase?
Sales presentation.
Follow-up.
Closing the sales.
Handling objection.
What is the process of identifying, anticipating, and profitably satisfying consumers’ needs and wants known as?
Marketing concept.
Product concept.
Production concept.
Selling concept.
Which of the following is a characteristic or feature of a product?
brand sponsor.
competitors.
Brand loyalty.
Brand image.
Which of the following describes the technical function of product conditioning?
Facilitate product wastage.
Has direct contact with customers.
Secure the product from breakage.
Adapts the quality of the product.
What is a product that a potential buyer is unaware of or does not actively seek out called?
Industrial product.
Consumer product.
Unsought product.
Tangible product.