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It' i's revision time, take Sales Methods & Communication - CRM 2025 Mock

50/50 MCQs for:
CRM 2025 Mock
What term describes direct, individualized communication aimed at persuading a potential buyer to purchase something that meets their specific needs?
The act of a person assisting another to fulfill their wants or requirements is known as:
An individual who represents a company to its clientele by engaging in activities such as identifying prospects and communicating product information is a:
Which of the following is NOT a typical positive attribute of an effective sales professional?
The process by which a salesperson or a company identifies potential customers who are likely to make a purchase is called:
Individuals or organizations that have been assessed as having the necessary qualifications and potential to purchase products are known as:
What term is used to describe individuals or entities that an organization considers as possible future purchasers of their offerings?
What are the factors that deter a customer from purchasing a company's product referred to as?
What is the driving force that encourages a customer to buy a product called?
A person or entity that acquires products for personal use, further production, or resale is best described as a:
Individuals who are not currently using a product but have the potential to do so in the future are referred to as:
Which of the following is NOT typically considered a direct commercial source of information for customers?
An individual who purchases a product primarily based on a logical assessment of its ability to meet their needs is best described as a:
Which of the following is NOT a component of the SONCAS model of customer motivations?
A customer asking, 'Is this the most recent brand in the market?' is primarily expressing which purchase motive from the following options?
Needs related to forming connections with others, experiencing affection, love, and a sense of belonging are known as:
What term describes the process of moving goods from the producer to the end user, whether directly or through intermediaries?
Activities involved in the selling, provision, and delivery of goods and services to the final consumers are best described as:
What type of selling involves a salesperson assisting the customer to ensure their needs are met?
A significant drawback of traditional selling methods is that they are often:
Which of the following is a Commercial bank operating in the Cameroonian market?
A self-service retail establishment with a floor space between 200m² and 400m² and multiple locations is generally referred to as a 'one-stop shop,' best describing a:
What is the term for a medium through which information can be encoded and disseminated to the public?
The process of conveying a message from a sender to a receiver is best defined as:
The responses received by CAMTEL's manager after an advertising campaign are referred to as:
What does the transmission of both verbal and nonverbal cues between sellers and buyers represent?
A significant disadvantage of compensating a sales force solely through straight commission is:
What device used in post offices for transmitting short written messages via wired and wireless media is known as?
If the total cost of goods purchased is 200,000frs and a 10% trade discount is offered, what is the commercial net amount?
When a salesperson suggests purchasing shoes to go with a suit a customer has already bought, what type of sales approach is Peter using?
Which element of the SONCAS model provides a customer with the confidence that the product will meet their needs?
What factor determines the length of a distribution channel?
What is the act of a salesperson presenting persuasive points to a customer in a face-to-face interaction to encourage a purchase called?
What is the name of a document sent by a supplier to a buyer to correct an error of undercharge in the supplier's favor?
What type of document is issued to a customer when they have been charged more than the correct amount for goods?
What term best describes an organized effort by citizens and government agencies to enhance the rights and power of buyers in their interactions with sellers?
Allowing customers to exchange products that do not meet their specific needs is an example of:
What is an advantage of using a fixed salary as a method of compensating a company's sales force?
What term describes a set of activities aimed at improving customer satisfaction levels before, during, and after a purchase?
Communication is unsuccessful when the … does not reach the intended recipient.
Why do salespeople engage in negotiation with customers?
When a customer, like Mary, expresses an objection to a product, what should the salesperson's initial response be?
What is generally considered the broadest source of information available to a customer?
Who is involved in the act of making sales?
Who are manufacturer’s sales person?
While many benefit from selling activities, which of the following typically does NOT directly benefit from the sales activities of an organization?
How many basic steps are generally recognized in the selling process?
Which of the following is a fundamental requirement for someone to be considered a customer?
Which of the following is an example of a physiological need?
Who is credited as the author of the hierarchy of needs theory?